Konfiti chadèk

We use fresh ingredient to make sure we deliver good quality of products to you

If you are allergic to any ingredients or have health concerns, we recommend contacting us before using our products.

We take 1 to 2 days to prepare your order before ship it

At Goulakay, we strive to ensure that your products are delivered to you quickly and securely. Here’s everything you need to know about our shipping process:

Free Shipping

We are pleased to offer free shipping on all products within the United States! No minimum purchase required—your order will be shipped at no extra cost.

Delivery Times

• Standard Shipping (Within the USA): 3–7 business days

Please note that delivery times are estimates and may vary depending on the destination and external factors such as weather or shipping carrier delays.

Shipping Method

All orders are shipped via reliable carriers to ensure the safe and timely delivery of your products. Once your order has been shipped, you will receive a tracking number to monitor your package's progress.

Domestic Shipping Only

Currently, we only offer shipping within the United States. We do not provide international shipping at this time.

Order Processing

Orders are processed within 1–2 business days from the time they are placed. You will receive an email with tracking information once your order has been dispatched.

Shipping Restrictions

We currently do not ship to locations outside of the United States. Please check our checkout page to confirm if we deliver to your specific address within the U.S.

At Goulakay, we want you to be happy with your purchase. However, due to the nature of our products, we do not offer returns or exchanges. All sales are final.

Why We Do Not Offer Returns

Because our products are food-related and perishable (such as crémasse, manba, and homemade jams), we cannot accept returns for health and safety reasons. We recommend carefully reviewing your order before completing the purchase.

Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us immediately at [email address] with photos of the damaged item. We will evaluate the situation and, if necessary, send a replacement or offer a refund.

Refunds

As we do not accept returns, refunds are only issued if there is an error with your order or if you received a damaged or defective item. Once the return has been approved, we will process your refund to your original method of payment. Please allow 7–10 business days for the refund to appear in your account.

Shipping Costs

Shipping fees are non-refundable. If a refund is issued, the cost of return shipping (if applicable) will be the responsibility of the customer.